Privacy Statement

LyondellBasell (‘We’ or ‘Us’) are committed to protecting and respecting your privacy.

This policy explains how We collect personal data from you, how it is processed by Us, how to contact Us with inquiries or complaints, and how to modify or delete your personal information.  Please read these conditions carefully before using the website as by using the website, you agree to be bound by them.  You might also like to print a copy so that you can remind yourself what you agreed to.

We are LyondellBasell Industries N.V. of Stationsplein 45, 3013 AK, Rotterdam, The Netherlands.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information that you provide by filling in forms on Our websites.  This includes information provided when subscribing to Our services (for example to receive information from us), posting material or requesting further information. We may also ask you for information when you enter a competition or promotion online and when you report a problem with Our site.
  • If you contact us, We may keep a record of that correspondence.
  • We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.
  • Details of your visits to Our site including, traffic data, location data, weblogs and other communication data, and the resources that you access. 
  • We obtain information from you in three ways:
    • either by you typing your personal details in,
    • by the automatic collection of information about you as you use Our websites,
    • or from third parties.

IP ADDRESSES AND COOKIES

Like most websites, Our website uses cookies and web beacons principally to enhance your viewing experience.  A cookie is a piece of data that Our website automatically transfers to the hard drive of your PC or mobile device when your browser accesses Our website.

You can find out more about this type of technology through your internet browser.

You may refuse to accept cookies by changing the settings on your browser. Your browser will tell you in simple terms how to do this, usually through a ‘help’ section. If you are at all uncertain your browser manufacturer should be able to show you how. However if you change the settings to refuse cookies you may be unable to access certain parts of the site. Unless you have adjusted your browser settings so that the browser refuses cookies, Our system will issue cookies when you log on to Our site.

The system may also use web beacons which are similar but not identical to cookies in the way they operate. You can find out more about web beacons on Wikipedia.

If you are only browsing Our website and have not logged in, We will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, operating system and platform details and the time of accessing the website – may be  automatically collected. This technology helps Us to improve Our site and to deliver a better and more personalized service. It helps Us:

  • To estimate Our audience size and usage pattern.
  • To store information about your preferences, and so allow Us to customize Our site according to your individual interests.
  • To speed up your searches.
  • To recognize you when you return to Our site.

We occasionally carry out market research and business development.  A third party might help Us to do this and they may send a cookie or web beacon.

WHERE WE STORE YOUR PERSONAL DATA

We are a global business.  As a result the data that We collect from you may be transferred to, and stored at, any of Our locations which may be inside or outside the European Economic Area ("EEA").  Our primary servers are in Dallas, Texas, USA; Rotterdam, Netherlands and Hong Kong.  Data may also be processed by staff around the world working for Us, or for one of Our suppliers. These staff maybe engaged in, among other things, the fulfillment of your information requests, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Some parts of this site may link across to the websites of third parties who work with Us.  For example, if you use Our website to order goods or apply for a job, it is likely your data will be collected and processed by third parties.  You should always check their privacy policy as well since you will be bound by it.

DATA SECURITY

We will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.  Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.  Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our site; any transmission is at your own risk. Once We have received your information, We will use Our own procedures and security measures to try to prevent unauthorized access.

Lyondell Chemical Company complies with the U.S.-EU Safe Harbor Framework (which We call Safe Harbor in this privacy policy) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Lyondell Chemical Company has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Lyondell Chemical Company’s certification, please visit http://www.export.gov/safeharbor/

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To ensure that content from Our site is presented in the most effective  manner for you and for your computer. 
  • To provide you with the information, products and services that you  request from Us or which We feel may interest you.
  • To allow you to participate in interactive features of Our sites.
  • To notify you about changes to what We do.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and We or they may contact you about these by post or telephone.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please indicate your choice on the relevant box on the form when We collect your data.

DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of the LyondellBasell Group.  You can find out more about the group and the companies in the group here http://www.lyondellbasell.com/Aboutus/WorldWideLocations/

We may disclose your personal information to third parties:

  • In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of the business or assets.
  • If LyondellBasell or substantially all of its assets are acquired by a third party, in which case personal data held will be one of the transferred assets.  Similarly, your personal information may be passed on to a successor in interest in the event of a reconstruction, liquidation or administration.
  • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use and other agreements; or to protect the rights, property, or safety of LyondellBasell, Our customers, employees or others. 
  • We also use demographic information to tailor the website to the interests of Our visitors.  We share this with third parties so that they can build up a better picture of Our customer base and general consumer trends.
  • You may have accessed Our website through a hyperlink from the website of a third party such as Google. If so, you consent to your personal details, including behavioral patterns, being shared between Us and that third party in accordance with Our relationship with them.

LISTENING TO YOU

You can ask Us not to process your personal data for marketing purposes.  You may opt out at any time even if you have previously given your consent, although it will take a short while for the changes in your preferences to become effective. You can ask Us not to process your data for marketing purposes by indicating your choice on the forms We use to collect your data.  You can also exercise the right at any time by contacting Us via email at information@lyondellbasell.com

Our site may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies.  Please read the privacy policy before you submit any personal data to any website.

ACCESS TO INFORMATION

In some countries you may have the right to access, modify, or remove information We currently hold about you. Any access request may be subject to a fee to meet Our costs in providing you with details of the information We hold about you.  You can exercise those rights by e-mailing information@lyondellbasell.com

CHANGES TO OUR PRIVACY POLICY

Any changes We make to Our privacy policy in the future will be posted on this page. Please visit this page regularly to make sure you are comfortable with Our terms.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to information@lyondellbasell.com. If you are unhappy with the way in which we have handled your data you can also contact Us at that email address too.  If that does not resolve your concern you can ask to speak with Our Chief Privacy Officer.  In the unlikely event you still have an unresolved complaint, if your data was transferred to the US from the EU or Switzerland under Safe Harbor, you can also contact Our dispute resolution service operated by NIPC, an independent arbitration service based in the EU. Our Chief Privacy Officer can give you the details of this service.

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Disclaimer

  • These linked sites are not under our control and we are not responsible for the content of any linked site. We provide these links for your convenience only and the inclusion of any link does not indicate endorsement, express or implied, by us.  For more information, read our Privacy Statement.