Communication is a two-way process of exchanging information. Information is conveyed as words, tone of voice, and body language. Communicated information studies have shown that:
All communications involve at least the following:
Even when you're silent, you're still communicating non-verbally. These messages don't stop when you stop speaking either. Body language tends to speak the loudest.
Behavior and beliefs
Signs and Symbols (Semantics)
Today many communications are digital. The intention of your message can easily be misunderstood.
The three tips for communicating more effectively via social media are pause, paraphrase and probe.