Contact & support
Benefits service center phone menu
Benefits service center
Call for immediate assistance with benefits questions. Available Monday-Friday, 8 a.m. to
6 p.m. ET.
Benefits email support
Send detailed questions or document requests. Receive a response within 48 hours.
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Option 11 – 401(k) plan
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Set up a PIN to enroll
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Enroll or make changes
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Check plan balances
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Request a statement
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Retirement planning resources
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Option 13 – Pension plan
- Pension plan estimates
- Beneficiary designations
- Questions
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Option 14 – Medical / Teladoc / Hinge Health / Progyny
- Provider information
- ID cards
- Claims payment status
- Coverage questions
www.hingehealth.com/for/lyondellbasell
- Virtual physical therapy
www.progyny.com/progyny-member-portal
- Fertility benefits
- Menopause and midlife support
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Option 15 – Dental
- Provider information
- Claims payment status
- Coverage questions
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Option 16 – Vision
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Option 17 – Voluntary benefits
- Supplemental life
- Metlife Legal Services
- Critical illness
- Accident
- Hospital indemnity
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Option 18 – Employee assistance program
Non-U.S. employees (code: Lyondell) 🡢
- Live life-coaching
- Depression screening
- Confidential acute mental health counseling
- Provider information
- Articles, tools, resources
- Web-based confidential care
- Legal & financial consultation
- Child care referrals
- Backup care
- Tutoring
- Senior care
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Option 19 – Prescription drugs
- Mail order prescriptions
- Coverage questions
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Option 20 – COBRA / direct bill
- Billing
- General questions
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Option 21 – HSA Bank
Health Flexible Spending Accounts / Dependent Care Accounts / Health Savings Accounts
- Check account balances
- Download claim forms
Benefits email support
Send detailed questions or document requests. Receive a response within 48 hours.