Operational Excellence

The Operational Excellence management system contains nine key elements that help ensure risks are identified and managed, and that every site, function, employee and contractor understands their roles and responsibilities.

Leadership and personal accountability

We are committed to achieving excellence in every aspect of our performance. We set high expectations and hold each other accountable. We operate our businesses with the highest principles of integrity, ethics and corporate responsibility.

Organization competency

We acquire and maintain the highest possible levels of competency. We empower people to deliver superior performance. We create a culture where employees have the freedom to act with agility and urgency while balancing the need for appropriate process and governance. We embrace diversity and inclusion, and promote learning and development.

Compliance

We manage our businesses with the highest standards of corporate ethics and with strict corporate governance systems that support compliance with all laws, regulations and internal requirements.

Technology and knowledge management

We document our operating practices and continually keep them updated. Knowledge management allows for safe, reliable operations through the sharing and combined efforts of people, processes and technology.

Risk management

We identify, prioritize, mitigate and manage risks to provide for the safety and health of employees, contractors, customers and the public, and for the protection of the environment.

Operations

We strive for flawless execution in our operations.

Product stewardship

We operate a worldwide product stewardship program to make health, safety and environmental protection an integral part of the development, manufacture, distribution, use, recycle and disposal of our products.

Community and stakeholder relations

We manage our businesses with the highest standards of corporate ethics and with strict corporate governance systems that support compliance with all laws, regulations and internal requirements.

Compliance

We maintain strong relationships with our communities, employees, customers, suppliers, shareholders and other key stakeholders.

Assessment and improvement

We regularly review and take action regarding our systems, processes, metrics and stakeholder feedback to assure continuous improvement in our performance.