About the change
LYB is adopting a customer-centric way of working. As part of this new focus, LYB is asking that all requests to NA Polymers Account Specialists be submitted through common service Email channels instead of directly to the Specialists’ personal email boxes.
Emails sent to the new addresses are captured in ServiceX, a LYB service request management system, which assigns ticket numbers to each unique request and routes each message directly to the Specialist. Assignment of ServiceX ticket numbers enable faster resolution by ensuring all correspondence relating to a request is captured in a single location for Account Specialists to work.
To learn more about this exciting shift, watch this video message from our Global Supply Chain VP, Scott Campbell, and Sales VP, Brian Griffin. They will share insights on how we are becoming a more customer-centric company.
